Attitude Of A Successful Business Person
Business does not depends on the weather. If business does good, it isn't because the weather is good, if it's bad, it isn't because the weather is bad. It is because of you handling the business. Business does not depends on time of the year or economy either. You have to be confident with yourself and with what you're doing. Trust yourself and be knowledgeable with the product you're selling. In that way, you'll be an inspiration to your staff or employees because of your spirit to reach the goal. Successful persons that comes in different industries shared similar traits on becoming a successful businessman or businesswoman. Here are some:
1.They put themselves into a climbers feet, who's aim is to reach the highest peak of the mountain. That means, they don't just climb mountains, but they climb the highest peak a mountain can have. That is what we called setting higher goals. The next time they climbed a mountain, they would pick higher than what they climbed.
2.They avoid being too confident of what they have. For a successful person, being on top is not consistent if you'll just stand still because your company is number 1. They still do things they have to do to maintain and to reach higher goals. Achieved more they can achieve.
3. They want accomplishments and not the money. They are focused with their customer service and not the product they sell and earn. The main goal is to gain more customers by providing excellent service because a satisfied customer repeats business with them. It is a reward for them to see high line of customers waiting for the store to open.
4.They don't blame mistakes, rather they solved it . Whether it's the customers fault, they don't blame it. Arguing and interrupting customers while on a bad mood or experience creates bad relationship between customer service representative and customer. Apologizing helps a lot to solve problems. Take ownership and responsibility. If you said yes, you have to do it.
5. Always expect the worst thing could happen. Ready yourself to whatever possibilities by asking yourself the question “worst thing could happen if you do this “, so you can find the answer into it. Confidence, knowledge and expertise is the main key to be successful.
Developing Profitable and Successful Business
There are different aspects in developing profitable and successful business. One of them is customer service. It is not only a key in the process of creating it is a vital aspect in maintaining the company’s activity. Thus, recruiting good customer service employees is a key to success.
Otherwise, why would one entrust his customers to people who are unqualified and uninterested in treating customers properly? Good Customer Service begins with hiring. As the statistics goes, almost 60% of companies suffer from the wrong people in customer service departments. And this is the fault of the business owners only. Somehow, we believe that an accountant, a manager, or a dentist have to have special qualifications for their positions, while anyone who can merely deal with a phone can become a customer service representative. However, in large multinational companies they have already realized that a competent CSR is a unique mixture of personal qualities, the ability to communicate and knowledge of business etiquette.
Personality Requirements. When hiring a CSR an employer has to distinguish between such qualities as sociable and chatters or insistent and harsh. It is also important to find a person who is pleasant to talk to and is not pushing away the interlocutor. Unfortunately, the majority of customer service employees do possess negative features listed above. Technology Requirements. A true way to bad Customer Service is to hire those employees who have no idea of modern technologies. As a rule this happens to those companies who are looking for cheap.
the least qualified, minimum wage workers possible. And no sophisticated call center technology will ever help out, while talking to an automated answering machine and dialing the required numbers is the most irritating thing when you have emergency with your computer, for instance.
Industry Requirements. Each industry has developed its own vocabulary. That is why when hiring CSRs make sure they are aware of the specific character of your organization, since customer service personnel have to be conversant in the industry in order to successfully respond to customer concerns. They don't have to be experts, but it definitely helps if candidates have either prior experience or some other connection to your industry.
Employee Retention. If you were lucky to find the right candidates for the position of customer service representatives, if you taught them everything you could and they needed, there is another hard task to fulfill – to keep them. Remember, the better you treat the employees the better they serve the customers.
Otherwise, why would one entrust his customers to people who are unqualified and uninterested in treating customers properly? Good Customer Service begins with hiring. As the statistics goes, almost 60% of companies suffer from the wrong people in customer service departments. And this is the fault of the business owners only. Somehow, we believe that an accountant, a manager, or a dentist have to have special qualifications for their positions, while anyone who can merely deal with a phone can become a customer service representative. However, in large multinational companies they have already realized that a competent CSR is a unique mixture of personal qualities, the ability to communicate and knowledge of business etiquette.
Personality Requirements. When hiring a CSR an employer has to distinguish between such qualities as sociable and chatters or insistent and harsh. It is also important to find a person who is pleasant to talk to and is not pushing away the interlocutor. Unfortunately, the majority of customer service employees do possess negative features listed above. Technology Requirements. A true way to bad Customer Service is to hire those employees who have no idea of modern technologies. As a rule this happens to those companies who are looking for cheap.
the least qualified, minimum wage workers possible. And no sophisticated call center technology will ever help out, while talking to an automated answering machine and dialing the required numbers is the most irritating thing when you have emergency with your computer, for instance.
Industry Requirements. Each industry has developed its own vocabulary. That is why when hiring CSRs make sure they are aware of the specific character of your organization, since customer service personnel have to be conversant in the industry in order to successfully respond to customer concerns. They don't have to be experts, but it definitely helps if candidates have either prior experience or some other connection to your industry.
Employee Retention. If you were lucky to find the right candidates for the position of customer service representatives, if you taught them everything you could and they needed, there is another hard task to fulfill – to keep them. Remember, the better you treat the employees the better they serve the customers.
